Shipping policy
Effective Date: September 25, 2025
Thank you for shopping with Majestic Muse! We aim to deliver your jewellery quickly, securely, and with care. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 3 - 7 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Note: During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
2. Shipping Rates & Delivery Estimates
We ship all over UK for free.
Please Note: Delivery times are estimates and may vary due to customs processing, local postal delays, or external factors beyond our control.
3. Free Shipping
We offer free standard shipping on all orders within United Kingdom.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 - 48 hours for tracking updates to appear.
5. Delivery Issues & Lost Packages
If your package is delayed, missing, or marked as delivered but not received, please contact us at support@majesticmuse.co.uk within 7 days of the expected delivery date. We’ll work with the carrier to help resolve the issue.
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Shipping Restrictions
We currently do not ship to:
PO Boxes (for express shipping)
Certain restricted countries or regions (due to carrier limitations or regulations)
If you're unsure whether we can ship to your location, feel free to contact us before placing your order.
7. Questions?
If you have any questions about shipping or need help with your order, don’t hesitate to reach out:
📧 support@majesticmuse.co.uk
Majestic Muse – Delivered with care, wrapped in elegance. ✨