Contact information
We’re here to help you with anything you need - whether it’s about your order, our jewellery, shipping details, or general inquiries.
1. How to Reach Us
You can contact us through any of the following channels:
Email: support@majesticmuse.co.uk
Contact Form: Available on our
Social Media: majesticmuse.official on Instagram / Facebook
2. Customer Service Hours
Our customer support team is available:
Monday - Saturday: 09:00 AM - 6:00 PM
Sunday: 09:00 AM - 2:00 PM
We aim to respond to all inquiries within 24 - 48 business hours. During busy periods or holidays, responses may take slightly longer - but we promise to get back to you as soon as possible.
3. Order Support
If you’re contacting us about an order, please include:
Your full name
Your order number
Any relevant photos or screenshots (if there’s an issue with a product)
This helps us assist you more efficiently.
4. Returns & Exchanges
For return, refund, or exchange requests, please refer to our Return & Refund Policy before reaching out. If eligible, our team will guide you through the next steps.
5. Media, Wholesale, & Collaborations
For press inquiries, wholesale opportunities, or collaborations, please contact us at:
📧 support@majesticmuse.co.uk
6. Response Commitment
We value your time and trust. All customer concerns are treated with priority, professionalism, and care.
Majestic Muse – Here for your sparkle ✨
Thank you for choosing us to be part of your jewellery journey.